Time just flies, especially when work is very hectic! Things at work are are keeping me occupied for probably too many hours to be healthy. I am taking time to veg out with some Sims 3 though, so it's all good - I think.
Having a bigger role this year in operations of our call center is allowing me to use a lot more of my skills, but the flood of issues we are dealing with internally absolutely find their way to the external; meaning ill effects to our Stores and Customers. None of us are cool with this, of course, but it doesn't change that we have problems with systems and they are causing significant unplanned call volume and emails to our center. We are in the process of ramping up for boating season to handle our expected increase in volumes, but ramp-up takes time and is planned well in advance of anticipated needs. We are pretty much on track there, although a new ramp-up plan is in place this year. No seasonal staff "off the street" this year. Instead, we utilize the excellent talent we have in our Stores. So many Store Associates, even in season, don't get the hours they would like. We can give them some hours in the Call Center. Last year was pilot time for this and it worked well.
I started this post almost a month ago! Time to write a new one...
Oh, by the by, still training Store Associates! The first group hits the phones this week - say a prayer!
Having a bigger role this year in operations of our call center is allowing me to use a lot more of my skills, but the flood of issues we are dealing with internally absolutely find their way to the external; meaning ill effects to our Stores and Customers. None of us are cool with this, of course, but it doesn't change that we have problems with systems and they are causing significant unplanned call volume and emails to our center. We are in the process of ramping up for boating season to handle our expected increase in volumes, but ramp-up takes time and is planned well in advance of anticipated needs. We are pretty much on track there, although a new ramp-up plan is in place this year. No seasonal staff "off the street" this year. Instead, we utilize the excellent talent we have in our Stores. So many Store Associates, even in season, don't get the hours they would like. We can give them some hours in the Call Center. Last year was pilot time for this and it worked well.
I started this post almost a month ago! Time to write a new one...
Oh, by the by, still training Store Associates! The first group hits the phones this week - say a prayer!
